Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Equipment sales
Warranty coverage depends on the product and will be confirmed on the product page, quotation or invoice. If equipment appears faulty, contact us with the order details, a description of the issue and supporting photographs or video where helpful.
Assessment and remedies
We may ask you to complete troubleshooting or return an item for assessment. Available remedies may include repair, replacement, refund or another remedy required by Australian Consumer Law.
Change-of-mind requests
Contact us before returning any item. Change-of-mind returns are not automatically accepted, particularly for configured, customised, used or special-order systems. Approved returns must follow the instructions provided and may be subject to reasonable freight or restocking costs where lawful.
Hire equipment
Hire-equipment faults should be reported immediately using the support details supplied with the booking. Loss, misuse or damage is handled under the applicable hire agreement.
Contact
Email [email protected] with your order or quotation number.